Disconnected Service - *********** Staff

<p>Over the past 4 months, I have been receiving false alerts on my Cartrack device. The contact centre calls to check where the vehicle is and I tell them it is secure and there are no threats.</p> <p> </p> <p>After the first few calls I told them the device must be faulty and they need to send someone out to fix it. This happened a few times again and eventually a technician phoned. He said there is a new unit available and he will install it free of charge.</p> <p> </p> <p>I told him to call my wife to confirm a date when he can come over (as she drives the vehicle).</p> <p> </p> <p>A while went by and there was no call. Then I received a call again from the technician, we discussed the same issue as before and I told him to call my wife to confirm a date - there was still no call made to confirm a date!</p> <p> </p> <p>About 2 months later, this morning I received a call again from the Contact Centre with an agent telling me there is an alert!</p> <p> </p>