Disappointing service

Dear Cartrack Team,

I am writing to express my profound disappointment with the level of service I have received since having the tracker installed. I paid cash for the installation, and within just one month, I have encountered a series of frustrating and unresolved issues that have left me highly dissatisfied.

Firstly, your server crashed, leaving me unable to track my vehicle for a period. This defeats the entire purpose of having the tracker in place. Furthermore, one of the units installed in my vehicles was faulty from the outset. I had to wait for another appointment for your team to come and fix something that was broken during the initial installation, which is completely unacceptable.

In addition, the details entered for my vehicle (BM16NGZN) were incorrect. The year of the vehicle was recorded incorrectly, and the odometer reading was grossly inaccurate. It seems you missed a digit, making it appear as though the vehicle had only 3,000 kilometers, when in fact it had 33,000 km. When I attempted to correct this twice, the system now shows an absurd reading of 3.5 million kilometers.

To top it off, the process of adding a new user for security purposes is extremely difficult and far from user-friendly. This has only added to the frustration I am experiencing.

I am extremely upset with the lack of attention to detail and the inefficiency of your service. I expect these issues to be rectified immediately, and I urge you to take this matter seriously. Please provide a swift resolution, as the current situation is simply not acceptable.

I look forward to your prompt response and action.

Sincerely, Ian