Disappointing Service and Poor Resolution from Cartrack

I am extremely disappointed with the service I have received from Cartrack.

Approximately two to three months ago, I purchased a new vehicle and requested the cancellation of my Cartrack tracking device, as the dealership had provided an alternative tracking solution. Cartrack accepted the cancellation and confirmed that I would not be required to make any further payments.

However, towards the end of July, shortly before payday, Cartrack attempted to debit my bank account despite the cancellation having already been confirmed. There were insufficient funds available at the time, and the unsuccessful debit resulted in my bank charging me R150 in unpaid debit fees.

When I contacted Cartrack, a ticket was logged under reference ***, and I was advised that the money would be refunded within seven days. After the seven days had passed without any resolution, I contacted Cartrack again and received a different explanation.

I also requested that Cartrack reimburse the R150 bank charge, as this cost was a direct result of an unauthorized debit attempt after my service had supposedly been cancelled. A further escalation was logged under references *** and ***.

On 26 August, I was informed that the consultant who previously advised me that the R150 would be refunded had provided me with incorrect information. I requested feedback and a resolution before close of business, but as of today, I have still not received any response from Cartrack.

What is most frustrating is not only the unauthorized debit attempt but also the repeated need to follow up, the conflicting information provided by different consultants, and the lack of communication or accountability.

I expect Cartrack to urgently investigate this matter, provide a clear explanation as to why a debit was attempted after my cancellation was confirmed, and provide a final resolution regarding both the refund and the R150 bank charge.

This experience has been extremely frustrating and has left me very disappointed with the level of customer service and after-sales support provided.