Disappointing Recovery Failure and Even Worse Customer Service

I am writing this to express my deep dissatisfaction with the service—or lack thereof—provided by Cartrack South Africa. On 8 January 2026, my vehicle was ******. Despite my immediate activation of the tracking unit, Cartrack failed to recover the vehicle or the unit. To my surprise, at the end of the month, a debit order was still deducted for a unit that no longer exists in my possession. Since then, I have faced the following: I have called every single day, reaching out to Client Services, the Accounts department, and the Warranty department, yet no one has resolved my issue. While I cannot get assistance for my claim, I am hounded daily by the accounts department for stopping the debit order at my bank. In a test of their responsiveness, I submitted an inquiry as a "new customer" interested in a unit; I received a call back in less than a minute. This proves that while sales are a priority, accountability and service for existing victims of theft are not. I have a valid warranty claim according to my contract, as the vehicle and unit were not recovered. I am demanding that Cartrack processes this claim immediately, credits my account for the erroneous charges, and closes this account. It is my hope that this public platform encourages a level of service that their internal departments have failed to provide.