Disappointing Customer Service

I am utterly disappointed at the service provided to me by Cartrack. On 19/11/2023 my vehicle got ****** and as soon as I learnt this I contacted Cartrack and made them aware. They then went and looked for the vehicle but to no avail and ultimately the vehicle was not recovered. I have warranty cover with Cartrack wherein, if they don’t recover my vehicle there’s an amount or compensation due to me, however Cartrack couldn’t keep to their end of the bargain and rejected/ declined my claim and instead sent me clauses of the contract which I never heard of before and were never mentioned to me as I never even received my policy agreement. My premiums have also been up to date. You would think that when going through such an ordeal they would at least keep to their word but not in my case and thus completely ruined my experience with them.