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Aphiwe N
1 reviews | Active since Sept 2021
10 Feb 2025, 15:19
Disappointing and frustration
Cartrack has been very disappointing in handling my situation. I was involved in a car accident in December 2023, and my car was declared a write-off. When I called to cancel my contract, I was informed that I could not do so because it only ends in September 2024. Despite this, I have continued making payments, and every time I receive a call from your team, I request cancellation, yet nothing has been done. It seems like the only concern is collecting payments rather than addressing my request.
Now, I am being told about the app, but that does not resolve my issue. Since my repeated requests have been ignored, I am tired of these ongoing debit orders.
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Replies (2)
Cartrack's replyOfficial
10 Feb 2025, 15:21Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply10 Feb 2025, 15:21
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
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Aphiwe N's updateReviewer Update
11 Feb 2025, 09:58Good day
I am beyond frustrated and tired of this whole situation with Cartrack. When it comes to honoring my contract, I have done my part, but when I try to cancel, it becomes an endless struggle. It has now been five months after my 36-month contract ended, yet I am still forced to continue paying. The lady I spoke to on the phone told me we cannot proceed with the cancellation process unless I agree to make one final payment for the tracker and settle any outstanding arrears. However, I have not owned the car for over a year, and it has not been using the tracking unit because it was written off after a car accident. I called Cartrack immediately after the accident to request cancellation, but they refused to process it. I am exhausted from constantly being given the runaround. This is unfair and unacceptable!
I am beyond frustrated and tired of this whole situation with Cartrack. When it comes to honoring my contract, I have done my part, but when I try to cancel, it becomes an endless struggle. It has now been five months after my 36-month contract ended, yet I am still forced to continue paying. The lady I spoke to on the phone told me we cannot proceed with the cancellation process unless I agree to make one final payment for the tracker and settle any outstanding arrears. However, I have not owned the car for over a year, and it has not been using the tracking unit because it was written off after a car accident. I called Cartrack immediately after the accident to request cancellation, but they refused to process it. I am exhausted from constantly being given the runaround. This is unfair and unacceptable!
AN
Aphiwe N's update11 Feb 2025, 09:58
Reviewer Update
Good day
I am beyond frustrated and tired of this whole situation with Cartrack. When it comes to honoring my contract, I have done my part, but when I try to cancel, it becomes an endless struggle. It has now been five months after my 36-month contract ended, yet I am still forced to continue paying. The lady I spoke to on the phone told me we cannot proceed with the cancellation process unless I agree to make one final payment for the tracker and settle any outstanding arrears. However, I have not owned the car for over a year, and it has not been using the tracking unit because it was written off after a car accident. I called Cartrack immediately after the accident to request cancellation, but they refused to process it. I am exhausted from constantly being given the runaround. This is unfair and unacceptable!
I am beyond frustrated and tired of this whole situation with Cartrack. When it comes to honoring my contract, I have done my part, but when I try to cancel, it becomes an endless struggle. It has now been five months after my 36-month contract ended, yet I am still forced to continue paying. The lady I spoke to on the phone told me we cannot proceed with the cancellation process unless I agree to make one final payment for the tracker and settle any outstanding arrears. However, I have not owned the car for over a year, and it has not been using the tracking unit because it was written off after a car accident. I called Cartrack immediately after the accident to request cancellation, but they refused to process it. I am exhausted from constantly being given the runaround. This is unfair and unacceptable!