1 reviews | Active since May 2013
Disappointing and Frustrating service
Good day Cartrack Support/Complaints,
I called Cartrack three times on 21 April 2026 and spoke to three different consultants. On all occasions I was informed that the “power events” or “battery disconnected” report I requested cannot be furnished.
This is perplexing, as your official website explicitly states that these reports are available to account holders on request.
I hereby formally request the following:
1. Full Power Events / Battery Disconnected report for Ford Ranger, from date of inception/install to 21 April 2026. 2. Written confirmation- if Cartrack’s position is that no such data exists for this period. 3. Escalation to a supervisor- if front-line consultants cannot access this report.
This information is required for a formal dispute lodged with the Motor Industry Ombudsman of South Africa regarding a latent vehicle defect. Time is of the essence.
Regards, Princess
Cartrack Account No: MKHO02557
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
I have sent an email to *** as advised.
Kind regards,
Princess.
I have sent an email to *** as advised.
Kind regards,
Princess.
I haven't received any feedback as promised by Sabelo. Can Cartrack resolve my request as I've made it clear that the data required is pertinent to a case I've filed. If I don't receive any feedback by today, I'll escalate this refusal to the National Consumer Commission and the Information Regulator of South Africa.
I haven't received any feedback as promised by Sabelo. Can Cartrack resolve my request as I've made it clear that the data required is pertinent to a case I've filed. If I don't receive any feedback by today, I'll escalate this refusal to the National Consumer Commission and the Information Regulator of South Africa.