Disappointing

On the 14 th February 2019 i was contacted by CARTRACK Agent who offered me what sounded like a great deal for a car tracker for both my cars. I advised him that i already have tracker for one of the cars and he said to me he can offer me a better deal than what i have already , he said their tracker not only work locally but internationally as well and i will pay 199 per vehicle. i agreed to deal as the gentleman had advised that i will receive everything i have and more but affordable. I was then advised that i have 5 working days to cancel should i feel i am unhappy with anything. On the 15th February 2019 a technician from CARTRACK came around my house for installation and i discovered on that day that the tracking device DOES NOT HAVE A PANIC BUTTON which came as a shock to me because one of the important safety feature is the panic button which i have previously had with the other company. On the day of installation on the 15th February 2019 i contacted them unfortunately it was after their office hours i could not get hold them I then contacted them on the 16th February 2019 in the morning and spoke to Jabu informing him of my shock discovery that the tracker does not have a panic button.

He then said he can get it installed but i will have to pay more and it changes the contract , i was in disbelief because i was offered a much more better deal and the tracker i had prior to this had a panic button. So i told him i was very unhappy with this new findings this was not what i was offered I WOULD RATHER CANCEL he then said he will escalate the matter and will revert back to me.

On the 18th February 2019 on Monday no one from their office called me as Jabu had promised , i called on the 19th February 2019 and spoke to Kagiso who was not helpful nor was he understanding all he told me was that his superiors advised him that IF I WANT TO CANCEL I MUST PAY A CANCELLATION FEE OF R1700 which was a huge shock to me as i was told i have 5 working days to cancel which only ends on the 21st February<something which is in the consumer protection act 68 of 2008 I feel they are very unprofessional and will say anything just to get you to take out a Contract its unfair and very *********.