Disappointed with the service

When I took cartrack for my vehicle I thought your service is the best just to be disappointed from the reaction time to the service I received from the consultant.

I used to work in an emergency call center and I remember how we prioritize alert,but with cartrack is totally a different thing. It took your consultant over 15 minutes to reply on the alert.

All I was requesting was for a roadside assistance and I don't even want to imagine if it was for a ****** car.

Thank you so much for giving me a reason to shop around for something better, write a bad feedback report about you and to advise those I recommend you to.

After 15 to 20 minutes Ayanda Ngwenya from cartrack called to tell me new different story about what am covered for and her reason to take long to respond on the alert was because she was still busy with other clients "maybe important clients" as it sound. Her voice was so dismissive to either want her assistance or the highway.

FYI my call with Ayanda was less than 3 minutes but it took her 20 minutes to call /reply on my alert. I was told FAM will call back or call the driver which took another 30 minutes before o get an assistance.