Disappointed Client – No Support After My Vehicle Was ******

I am extremely disappointed with the service I received from Cartrack. My vehicle was ******, and I reported the incident to Cartrack within 40 minutes. Despite this, they were unable to locate the vehicle.During the time, there was no updates from Cartrack and just silence.

When I later submitted a claim through my warranty, I was told that the loss was my fault because I did not call to “test the unit" and comply with their terms and conditions. This makes no sense — the unit was working perfectly, and the ******s tampered with it during the theft. My vehicle is not even a year old.How is this a valid reasons.

I have been a loyal client for over a year, and this is the second vehicle I’ve had with them. My payments were always made on time, yet when it comes to delivering on their promises and assisting clients in distress, the service completely falls short.

I have had to constantly follow up with multiple calls, only to receive the same repetitive updates and no real progress. I am now left without a vehicle and without any compensation, despite their claims of high recovery rates. Unfortunately, my experience has shown otherwise. Please be aware.