Disappointed client

Hi

I would just like to share my utmost disappointment with the service received so far from Cartrack.

I called in yesterday on 03 April 2018 and I asked the agent to assist me by checking why I'm not able to track my vehicle, check if here was harsh braking, speeding etc. she informed me that she did something on my unit, so now will I be able to track it, but only once the vehicle start moving. When I tested again I was still unable to view the information.

on 04 April 2018, I tried to track the vehicle again, and I was not able to view the current location and all the other stuff. I than called in, 3 times. With the 1st call I provided the agent with the reason for my call, however she advised me that she will transfer me to the Fleet management department and I though that I've dialed the fleet management department as per the welcome letter received (011) ********** . To my surprise the agent who is suppose to assist me was on a call. and I hung up after being on hold for more than 3minutes.

I called in again and I was again transfered to the fleet management department, I was on hold for about 5minutes and I was routed back to the customer service department I asked them to transfer me again and again the agent who was suppose to assist me was not available and the call cut. I called in again and I was transfered and once again there was no agent avaialable to assist me.

I just want them to fix this issue, I need to be able to track my vehicle is that so hard to do?

If this is the customer service that I will be receiving than I think I need to take my money elsewhere and have this unit removed, because I cannot deal with this, what if something happens than what?

Its enough that a tag was installed which is not beneficial to me, I've requested this to be removed, which was also not done.

Regards Disappointed client