Disappointed cartrack customer

I'm totally not happy with their happy button service, the happy button is used when you have emergencies like flat tyre or flat battery. In my case they did not help me instead they said I should pay R800 to someone they will send on top of my monthly installment. I'm a woman who got stuck on the road for over 2 hours in the dark and I have been adding money into someone's company bank account for almost 2 years trusting that when I get a problem they will assist.