Disappointed by CarTrack

Absolutely pathetic service from the Cartrack call centre regarding a faulty panic button which I pay an additional fee for monthly, only to find out that is hasn't been working when I was in an emergency and then told that i have to pay an additional fee to repair it! The client services consultant was rude and arrogant and provided no assistance whatsoever. Very disappointing to know that when your contract is initiated all is well and good but when you're in need of assistance then you are offered no help. I have referred other people to CarTrack who are having the same problem! It's sad to say that I will never recommend their service to anyone else because i would never want anyone to receive the pathetic service that i have received.