Disappointed and jaded by Cartrack

I validly entered into a contract with Cartrack, on 2024/02/13 at 13:40:33, the when I got my first car, due to thinking it was a reliable customer friendly, safe customer service provider. A contract which I gave verbal notice - via the same line of communication, with Cartrack, for the cancellation thereof. The cancellation took place on 2024/03/06 at 15:00:00 - 15:11:03, during a 10 minute conversation, where Cartrack informed me of the cancellation fee expected, shortly after which, they debited my account, ********ly - before the end of the same month.

To summarize the transactions, under contractual agreement that took place: 1. on the 23rd of Feb - R127.41 (Cartrack debit) 2. on 01st of Mar - R199 (Cartrack debit)

Thereafter the contract was cancelled 4 days following the last lawful debit order and the following were still made, despite the request for a cancellation fee, which was the agreed amount of R 2990,34, that I as the client was informed I could make within 30 days of my cancellation.

1. On 27th Mar (08:38) - R740.00 (Cartack debit - an unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 2. On 27th Mar (08:38) - R 127.41 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 3. On 29th Mar (23:03) - R13.93 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 4. On 01st of May (23:26) - R 199.00 (Cartrack debit - in keeping with my premiums amount despite 2 months post-cancellation period having lapsed) 5. On 14th of May (17:46) - R 259.00 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 6. On 25th of May (17:37) - R 184.13 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 7. On 01st of June (02:44) - R 199.00 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 8. On 24th of June (23:08) - R 161.12 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account) 8. On 28th of June (23:10) - R 458.00 (Cartrack debit - another unauthorised debit not in keeping with the amount of the contract, or the cancellation fee was deducted from my account)

Please note, the above debits that have come out of my account, from a company that was absolutely NOT acting in good faith, in acquisition of a cancellation fee as per protocol described during the cancellation call on 2024/03/06 @ 15:00:00. But rather they acted ********ly, accruing a total of R1 457.00 worth of debit orders (the total of which could not be reversed). And yet the audacity remains in the assertion that a complete charge of R 2 990,34, remains unpaid since cancellation.

I was disappointed in the company's unwilingness to look into the debit order overlap after cancellation and how it resulted in the arrears they claimed being unjustified. I was willing to settle any legitimate fees, but I would not pay an inflated amount that does not accurately reflect the services provided or the funds already deducted from my account. I was then threatened continuously with court summons and handover letters as the company failed to take accountability for their *****ulent activity with my account.

Until now, no resolution has been found, as they continue to intimidate and threaten me on false grounds based on *****ulent claims. Very disappointing to say the least