Disappointed After Tracker Replacement. No Alerts, No Support.

I am writng this with concern after my recent experience with Cartrack. Since they replaced the tracker on my scooter - due to battery drain and starting issues, I have noticed that accident alerts have completely stopped. Before the replacement I was notified when the scooter was in use due to handling or bumpy roads. Now its is if the system has got silent. I feel like a passenger in the dark with no idea where my scooter is or whether the safety features I rely on are even working. To make matters worse, I have been told that my Huawei phone is no longer supported, even though Google Maps works perfectly on it. This exclusion leaves me unable to monitor my scooter which defeats the purpose of having a tracker in the first place. I send a detailed email to Cartracks support team but have received no response. As a paying customer I expect better communication and transparency especially when features are removed or devices are no longer supported. I would appreciate a proper explanation and a solution to restore the functionality I had before the tracker was replaced.