Disappointed

For the past 2 months I'm being debited twice then i receive messages that my account is not up to date, the agent i spoke to was not even remorseful about the inconvenience this has on my account preventing other debit orders from going through. The previous agent **** and said i can get a discount when adding a scooter to my account and when i called requesting for the discount i was told there is no such thing. I'm very disappointed