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Unathi V

1 reviews | Active since Jan 2019

23 Sept 2024, 16:10

Disappointed

I’m very disappointed at the fact that cartrack has no clause that states that should a client wish to terminate their contract before the specified duration there will be a cancellation fee EXCEPT in a case where the vehicle is written off. Now I have to pay a cancellation fee of R2000 because my vehicle has been written off. I mean I’m not cancelling the policy because I want to, the current situation is forcing me to. Wish I had known about this before taking the policy.

0
Replies (2)
Cartrack
Cartrack's reply23 Sept 2024, 16:35
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

UV
Unathi V's update14 Nov 2024, 20:39
Reviewer Update
The company contacted me and the matter was handled well