Disappointed!!!

Very disappointed with their approach, we have 2 vehicles on the platform. Of which one vehicle was unfortunately hijacked, they found the car abandoned which we were appreciative of. The car sustained too much damage and was written off by our insurance. Cartrack insist on a cancelation fee upward of R3000, whilst we intend to use the service for the 2nd vehicle on their platform. I have spoken to multiple agents and a team leader named energy. All they saying is that I signed a contract and unfortunately they cannot assist me. This is not customer service, far from it. The product is actually great, but their cancellation policy is completely ridiculous