Disappointed

Good morning Cartrack contacted me and asked if I wanted to cancel. I don’t want to cancel, all I am asking is for a double debit that went through and one instalment should be reimbursed. I was then transferred to the accounts dept and a Mr Chauwke responded. He told me to wait till Monday and after he consulted with someone else, told me to call back on Tuesday but he cant guarantee that my monies would be returned. I see this dragging on. Why must I call back if Cartrack owes me, just put my monies into my account. He said that he sees a credit on my account, but I received nothing.

If a debit is not honoured, Cartrack keeps calling for that instalment, even going as far as telling me that they will suspend my contract until payment is done. So in the same breath, why cant they give me back my instalments. Is this so difficult to understand? I don’t doubt their recovery rate, its excellent, but little things like this puts a damper on things.

I cant wait any longer, am frustrated, I am a pensioner. Maybe I should charge them interest on this. I know it’s a small amount. I pray that something gets done very very soon. A frustrated and disappointed client Neela