Disappointed

I have been a customer of Cartrack since 2020, and throughout all these years I never missed payments or gave the company any issues. Everything was fine while I was paying on time, but the moment I could no longer afford the service and requested cancellation, I was suddenly given the runaround.

I recently had a phone conversation with one of their employees where we completed a cancellation over the phone. However, to this day, I have not received any formal written confirmation of the cancellation.

During that same conversation, I was shocked to find out that I had originally been sold a fleet management device when there were cheaper options available. According to the employee, this happened because the sales agent wanted to earn more commission. I also have a recording of this conversation.

I was then offered a cheaper package, but only if they removed the current device, installed another one, and restarted a brand-new 3-year contract. I declined because that made absolutely no sense to me after already being with the company for over 3 years. I instructed them to proceed with the cancellation instead.

What frustrates me the most is that I was informed by their own employee that my original contract period had already ended, the device now belongs to me, and my agreement was operating on a month-to-month basis. Yet now I am being threatened with blacklisting and legal action simply for trying to cancel and no longer use their app.

This entire experience has been extremely disappointing and stressful, especially after years of being a loyal and paying customer. I expected much better treatment and transparency from Cartrack.