1 reviews | Active since Jul 2021
device failure and shady terms and conditions.
its well good and well until installed device suddenly stops working. Device was pre-installed at dealer even before I purchased the vehicle. When i contacted cartrack that i cant see my vehicle, i was told that the device is not responding, and will have to contact them again in morning to see if its working. Then i was told to repair the device, I would have to pay for it, the device is just a year old. So in a nutshell, in their terms and conditions, call out fee for repairs is R600 plus cost to replace the device. The amazing thing is, this term means, if device stops working in a month, you pay. And ownership of device does not pass to the client. So it means every month you pay for service, which sometimes they cant provide because their device is not responding, and to fix that, I as client have to pay to enable them to provide service, that I pay them for.
Prospective buyers watch out shem. Here you are buying hope.
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
