MM
Matome M
1 reviews | Active since Aug 2020
15 Aug 2020, 02:14
Device Draining Car Battery.
I called Cartrack yesterday to inform them of their device draining my car battery so much so that my car couldn't start. In all FIVE phone calls speaking with the lady at reception and varying consults to help log a call to have a technician dispatched, I'm still waiting. No email, no call back nothing! Still stuck at home inconvenienced a full day later.
Cartrack service is *******! Save your money and time and shop for other tracking companies if at the very least you need good service.
Helpful (0)
Replies (2)0
Replies (2)MM
Matome M's updateReviewer Update
16 Aug 2020, 08:34It's been three days since I tried to get technical assistance from Cartrack, and nothing. No call back or and email to acknowledge receipt of my query.
I called today trying to get help as my car is still stuck because of their device draining my car battery, spoke to Siphiwe Norubele (who made it emphatically clear that they DO NOT give out reference numbers and I should use his spelled out name as a reference) who gave me less than desired serive living up to extremely non-existent customer service I have become accustomed to since the start of this query, telling me that I should call again tomorrow as that department works Monday to Friday. Yip, I'm paying for all of this inconvenience...be warned!
I called today trying to get help as my car is still stuck because of their device draining my car battery, spoke to Siphiwe Norubele (who made it emphatically clear that they DO NOT give out reference numbers and I should use his spelled out name as a reference) who gave me less than desired serive living up to extremely non-existent customer service I have become accustomed to since the start of this query, telling me that I should call again tomorrow as that department works Monday to Friday. Yip, I'm paying for all of this inconvenience...be warned!
MM
Matome M's update16 Aug 2020, 08:34
Reviewer Update
It's been three days since I tried to get technical assistance from Cartrack, and nothing. No call back or and email to acknowledge receipt of my query.
I called today trying to get help as my car is still stuck because of their device draining my car battery, spoke to Siphiwe Norubele (who made it emphatically clear that they DO NOT give out reference numbers and I should use his spelled out name as a reference) who gave me less than desired serive living up to extremely non-existent customer service I have become accustomed to since the start of this query, telling me that I should call again tomorrow as that department works Monday to Friday. Yip, I'm paying for all of this inconvenience...be warned!
I called today trying to get help as my car is still stuck because of their device draining my car battery, spoke to Siphiwe Norubele (who made it emphatically clear that they DO NOT give out reference numbers and I should use his spelled out name as a reference) who gave me less than desired serive living up to extremely non-existent customer service I have become accustomed to since the start of this query, telling me that I should call again tomorrow as that department works Monday to Friday. Yip, I'm paying for all of this inconvenience...be warned!
Cartrack's replyOfficial
17 Aug 2020, 06:00Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Best regards,
Cartrack's reply17 Aug 2020, 06:00
Official
Good day,
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved.
Kind regards
The Cartrack Team
Best regards,