Despite Monthly Payments No Tracker Device fitted

A few months ago, I sold my vehicle and requested that Cartrack remove the tracking device and transfer it to my new vehicle. After numerous attempts to resolve the matter, the tracker was eventually removed from the sold vehicle but was never installed in my new vehicle. Despite this, Cartrack continued to debit my account monthly for a service that was never provided.

On Saturday, 27 September, I unexpectedly received a call from Cartrack offering to install a tracker on my car. I expressed my reservations, noting that I had initially requested the transfer in April, and it was now the end of September. Between May and August, I made several follow-up calls to ascertain the status, but after receiving no resolution, I assumed the contract had ended, as I had been driving without a tracker for several months.

I recently discovered that the debit orders had been processed every month without interruption. Now, upon requesting cancellation, I am being advised of a required 20-day notice period. This is not an acceptable standard of business practice, and I regret to say that I cannot recommend Cartrack due to their inadequate administration and poor customer service. Furthermore, when I requested to escalate the matter to a manager, I was informed that no manager was available.

Given the abundance of alternative tracking service providers, I will not be conducting any further business with Cartrack