1 reviews | Active since Mar 2017

16 May 2017, 16:35

Despicable Customer Service in a Vehicle Emergency!

<p>My Father have been calling Cartrack for two days now in order for them to assist on his vehicle that wont start due to the battery being drained by the Cartrack tracking device. We have made numerous calls to the call centre and got passed around the call centre (hoping to reach the Technical Department) but with no luck still at the end of day two? Really? My parents are stranded. Is this how you treat people in a emergency???!!! Please call Lourens Laidlaw urgently on: ********** </p>

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Replies (2)
Cartrack
Cartrack's reply16 May 2017, 16:41
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team

's update16 May 2017, 17:03
Reviewer Update

Thank you for your swift response. Please contact Lourens Laidlaw direct ***ner of car) on: ********** 502