JC
Johann C
1 reviews | Active since Mar 2010
24 May 2024, 15:39
Delayed website and app - every afternoon
I have been a customer for 1 month - 5 cars on your fleet plan. Every afternoon, the website and app slows down and does not reflect accurate data on the cars locations - it is 1 to 4 hours delayed.
I have asked multiple times that someone call me, but everytime I just get an e-mail back the next morning that it is working, but the next day the problem is back.
I have phoned in 7 to 8 times just to be passed around from department to department.
Your service truly sucks and I regret becoming a client.
I am considering cancelling all 5 my brand new contracts because you cannot deliver a stable service.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
24 May 2024, 16:00Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply24 May 2024, 16:00
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
JC
Johann C's updateReviewer Update
24 May 2024, 16:03You are fully aware of the problem, do not pretend you have only been made aware now. You have just not resolved or sorted it out for a whole month that I have been a customer.
You do not give adequate feedback on e-mails and never call back.
Your service absolutely non-existent, but you very quickly reply on Hello Peter...
You do not give adequate feedback on e-mails and never call back.
Your service absolutely non-existent, but you very quickly reply on Hello Peter...
JC
Johann C's update24 May 2024, 16:03
Reviewer Update
You are fully aware of the problem, do not pretend you have only been made aware now. You have just not resolved or sorted it out for a whole month that I have been a customer.
You do not give adequate feedback on e-mails and never call back.
Your service absolutely non-existent, but you very quickly reply on Hello Peter...
You do not give adequate feedback on e-mails and never call back.
Your service absolutely non-existent, but you very quickly reply on Hello Peter...
JC
Johann C's updateReviewer Update
24 May 2024, 16:37I have brought it to basically every departments attention over a 4 week period, and no one has responded yet. I have spent an hour on the phone this afternoon.
After an hour this afternoon again, it has been again confirmed it is a problem on your system - but for a month that I have been a customer you have not been able to fix it.
I just read the reviews on your Google app - and it seems this has been a problem for a very long time - but everytime someone phones in the agents pretend that it is a new problem and they are not aware of it! Stop lying to your customers, admint guilt and fix it or give notice to the customers that you do not know how to fix it.
You are just deceiving your customers!
After an hour this afternoon again, it has been again confirmed it is a problem on your system - but for a month that I have been a customer you have not been able to fix it.
I just read the reviews on your Google app - and it seems this has been a problem for a very long time - but everytime someone phones in the agents pretend that it is a new problem and they are not aware of it! Stop lying to your customers, admint guilt and fix it or give notice to the customers that you do not know how to fix it.
You are just deceiving your customers!
JC
Johann C's update24 May 2024, 16:37
Reviewer Update
I have brought it to basically every departments attention over a 4 week period, and no one has responded yet. I have spent an hour on the phone this afternoon.
After an hour this afternoon again, it has been again confirmed it is a problem on your system - but for a month that I have been a customer you have not been able to fix it.
I just read the reviews on your Google app - and it seems this has been a problem for a very long time - but everytime someone phones in the agents pretend that it is a new problem and they are not aware of it! Stop lying to your customers, admint guilt and fix it or give notice to the customers that you do not know how to fix it.
You are just deceiving your customers!
After an hour this afternoon again, it has been again confirmed it is a problem on your system - but for a month that I have been a customer you have not been able to fix it.
I just read the reviews on your Google app - and it seems this has been a problem for a very long time - but everytime someone phones in the agents pretend that it is a new problem and they are not aware of it! Stop lying to your customers, admint guilt and fix it or give notice to the customers that you do not know how to fix it.
You are just deceiving your customers!