NP
Naledi P
1 reviews | Active since Oct 2012
13 May 2025, 10:40
Delay in resolving Accident matter
On the 29th of April I was bumped by a Cartrack technician a King price client in an accident and my car got severely damaged at the back. Cartrack apparently put through a claim for third party liability which took a week for the claim to be processed by Cartrack only after I escalated within the matter within Cartrack. It has been two weeks and Cartrack is not responding to my emails regarding when my car will be fixed. This is disappointing that I was once a Cartrack client for 5 years and after my horrible experience with them I will never consider using their services again. I want my car fixed ASAP.
Helpful (0)
Replies (3)0
Replies (3)
Cartrack's replyOfficial
13 May 2025, 11:10Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply13 May 2025, 11:10
Official
Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
NP
Naledi P's updateReviewer Update
13 May 2025, 11:22Good day,
Please advise on when I can expect some clarification and transparent feedback.
thank you
Naledi
Please advise on when I can expect some clarification and transparent feedback.
thank you
Naledi
NP
Naledi P's update13 May 2025, 11:22
Reviewer Update
Good day,
Please advise on when I can expect some clarification and transparent feedback.
thank you
Naledi
Please advise on when I can expect some clarification and transparent feedback.
thank you
Naledi
Cartrack's replyOfficial
16 May 2025, 09:42Good day Naledi.
Please be advised that, according to the feedback received, your claim is currently being handled by King Price Insurance. We kindly recommend that you contact King Price directly for further assistance regarding the processing of your claim.
They will be able to advise you on any outstanding requirements or next steps necessary to facilitate the repair of your vehicle.
Kind regards,
The Cartrack Team
Please be advised that, according to the feedback received, your claim is currently being handled by King Price Insurance. We kindly recommend that you contact King Price directly for further assistance regarding the processing of your claim.
They will be able to advise you on any outstanding requirements or next steps necessary to facilitate the repair of your vehicle.
Kind regards,
The Cartrack Team
Cartrack's reply16 May 2025, 09:42
Official
Good day Naledi.
Please be advised that, according to the feedback received, your claim is currently being handled by King Price Insurance. We kindly recommend that you contact King Price directly for further assistance regarding the processing of your claim.
They will be able to advise you on any outstanding requirements or next steps necessary to facilitate the repair of your vehicle.
Kind regards,
The Cartrack Team
Please be advised that, according to the feedback received, your claim is currently being handled by King Price Insurance. We kindly recommend that you contact King Price directly for further assistance regarding the processing of your claim.
They will be able to advise you on any outstanding requirements or next steps necessary to facilitate the repair of your vehicle.
Kind regards,
The Cartrack Team