Defective Unit

Good day,

I trust that you are well,

I am writing to inform you that the current unit that was fit on my vehicle is faulty and has been faulty on numerous occasions.

I have called in 3/4 times at my own expense to explain the problem , which was whereby my tracking app tracked my vehicle at a different location and that it was driving to different locations.

The first and second complaint my unit was rebooted remotely and I was asked to drive the vehicle once the reboot was complete, please understand that I do not have the time during office hours to drive my vehicle around due to a faulty unit from Cartrack.

On Saturday I called in and explained the problem again and a consultant advised that someone from Cartrack will contact me on Monday 27/01/25 which no one has done.

Today i experienced the same fault and called in , i was advised that my unit can be replaced however my contract cannot be canceled unless i pay a cancellation fee R2000

Could you please advise how am i the "customer" liable to pay for something that was/is defective on 4 occasions which i picked up and notified Cartrack,

I look forward to your prompt response and resolution.

Thank you for your attention to this issue.