Deeply disappointed!!!!!

My husband and I purchased a vehicle, as per insurance we were to have a tracker installed, we were recommended to the company Cartrack.

So we arranged for installation to take place at 8am yesterday (Monday), we were informed about the R600 fee if we missed the appointment. We received sms notification of date and time. Well, the technician never arrived at 8am, received a call from Cartrack after 9am that the person called in sick....arranged for someone to come out after 10am. How inconvenient. So the technician came out to install the tracking system, during installation he ran the battery flat, it needed a jump start. Since then when the vehicle is switched off and back on, it is dead and requires a jump start. We got stuck with kids and all yesterday. This morning it happened again. This hasn't happened before the installation tool place. We called the call centre yesterday and we are still waiting for the scheduling department to call back to arrange for another technician. I have made contact and confirmed the call was logged yesterday already. It is now Tuesday 12:49pm and my battery is still dead meaning it cannot be started meaning I am stranded. I have commitments and school....etc, I am stuck. I don't want this device in my vehicle please remove it. I do not want to hear about any cancelation fees as this was briefly touched on when I called to complain, this is due to the inconvenience your company is causing to me and my family.

Not impressed with CARTRACK at all!