jJ
jchiosa J

1 reviews | Active since Oct 2016

17 Oct 2016, 12:14

deducts monies from account, but when claim they say i don't have cover... useless bunches of fools

<p>i subscribed to happy button where i have towing cover in mechanical breakdown. i had a problem at night away from home, when i phoned the lady told me cannot find my details -- but i can pay the tow truck in cash and sort out a refund with customer services in the morning.</p> <p> </p> <p>when i called customer service in the morning, they said my service was cancalled. i checked my monthly statements, and they have been uptodate for at least last 12 months.</p> <p> </p> <p>what a uselesss bunch of fools... i'm in the process of cancelling my contract with them and taking my tracker account to another company ... before they tell me again i don't have cover when my car is ******.</p> <p> </p> <p>useless idiots.</p>

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Replies (3)
Cartrack
Cartrack's reply17 Oct 2016, 13:03
Official

We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved.

Kind regards,
The Cartrack Team

jJ
jchiosa J's update17 Oct 2016, 15:09
Reviewer Update

Thanks, noted. And confirm that there has been a call from Cartrack -- with a promise of another call. Will be posting the updates accordingly.

jJ
jchiosa J's update20 Oct 2016, 09:07
Reviewer Update

What a jerk. Just to record a response, a lady calls to hear my story with a promise of getting a call from someone - STILL NOBODY CALLS. And when you call them they send you from pillar to post. DON'T GO WITH CARTRACK for your security. They do good as a **** business, they are not legit.