1 reviews | Active since Dec 2011
**** - Debit your account with no work done
Ask for a removal of a device: 3 weeks later not done. Once the vehicle is sold then it becomes a issue. Email them no response. Unable to track vehicle from the first day and they admit it. You ask for the copy of the recording and they ignore you. Reverse the debit order and then the accounts department phone you 3 times a day, public holidays, Sundays everyday doesn't matter.
They will harass you until you break. One call after another, the next one dumber then the next. You will explain to them and they won't do anything about it.
You will go into their offices to get it resolved, they will take your phone number and ID number and then they will ignore it and not do a single thing about it.
After multiple back and forth:
"We have further requested for our Accounts department to credit you the R870 fee billed for the de/re-installation process. " FOR A JOB THAT WAS NOT DONE
THEN PROCESSED TO DEBIT YOU ACCOUNT IN ANY CASE
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
