Debit without consent

I was contacted by several of your consultants from the account department to make payment arrangements of an amount I disputed. I clearly explained the nature of my dispute to which eventually one of the consultants informed me that they will listen to the recording and send it to me as well. This was following my request to rather cancel this policy because of the ridiculousness in which this was being handled.

Another agent called me yesterday to ask if I've received the recording and I informed her I had not checked and I'll quickly check while on the line to confirm. She advised that I should check and she'll call me later. I cannot find the recording in my mailbox and was ready to receive her call, which never happened... Today I see my account was debited via debi-check which was not mandated by me. So the question begs, who gave you authority to debit my account without my consent? Who mandated that debi-check ?? Debi-check is an additional cost at my expense and i can't even reverse the deduction So you basically hust took my money by force?This is *****. This violates every consumer right and FSP obligation regulations. Refund my money and cancel this policy with immediate effect before I take further steps, which I'm sure you'll agree aren't even worth the R77 that you took and R257 monthly premium. Basic principles!! The audacity you guys have is astonishing!