Debit orders

Item: Cartrack
Rating: 1
Author: Diamond M

I’m extremely angry as I specifically said to cartrack guys they should debit on the 20th irregardless if it’s on a Sunday or holiday because I get money on the 20th. Now a bank has charged me for unpaid debit order because you attempted to debit on the 19th, I’ve never said debit on the 19th, you must ensure what a bank charged me is reimbursed as I cannot continue with untrusted service providers.

Helpful (0)

Replies (3)

Cartrack's replyOfficial

21 Apr 2025, 08:30

Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team

Cartrack's reply21 Apr 2025, 08:30

Official

Diamond M's updateReviewer Update

21 Apr 2025, 12:17

It has to be sorted out and reimburse what a bank charged me because it’s not my fault otherwise I can / will request services elsewhere.

Diamond M's update21 Apr 2025, 12:17

Reviewer Update

It has to be sorted out and reimburse what a bank charged me because it’s not my fault otherwise I can / will request services elsewhere.

Cartrack's replyOfficial

22 Apr 2025, 10:15

Good day,

Kindly be advised that we are conducting an investigation into the issue and feedback will be provided accordingly. Thank you for your patience.

Kind regards,
The Cartrack Team

Cartrack's reply22 Apr 2025, 10:15

Official

Good day,

Kindly be advised that we are conducting an investigation into the issue and feedback will be provided accordingly. Thank you for your patience.

Kind regards,
The Cartrack Team