debit order quiry

The cartrack finance team did not resolve my problem, I have been calling for two days now they keep me on hold until their line cut or transfer me to customer service where I have to start afresh with the process of verifying my profile and explaining how I would like them to assist me. my debit did not go through because they captured my banking details incorrect and I have been trying to get them to fix that and send me confirmation but unfortunately they are failing me.