Debit order Issue

I am extremely disappointed with Cartrack’s ongoing debit order issues.

My contractual monthly agreement is R219, and I have never missed a payment. Despite this, R439 was debited from my account today, which I do not understand and did not authorize. The exact same issue occurred last month, and I was assured that it had been resolved — clearly, it has not.

This repeated over-debiting is unacceptable and causes unnecessary financial stress. I expect:

A full explanation for why R439 was debited instead of R219

Written confirmation that my debit order has been permanently corrected

At this point, I am seriously considering cancelling my tracking service if this matter is not resolved immediately and professionally.

Please treat this as urgent and respond as soon as possible.

Kind regards, Mapudi