Debit order date
An arrangement is in place for a reason. According to your agents they cannot control it don't know how the account system works. Was told that the accounts department debits when there is money. Now my account is on a negative as you debit three times leaving my account on a negative. Can a arrangement be made as I cannot deal with inconsistent systems. Please make an arrangement for your device to be removed and I be reimbursed. Cannot deal with such.
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Replies (4)
Cartrack's replyOfficial
28 Aug 2025, 09:35Good evening simzeloram,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Cartrack's reply28 Aug 2025, 09:35
Official
Good evening simzeloram,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team
's updateReviewer Update
28 Aug 2025, 09:41I was informed they there supervisor/manager is not in and my query could not be resolved.
's update28 Aug 2025, 09:41
Reviewer Update
I was informed they there supervisor/manager is not in and my query could not be resolved.
Cartrack's replyOfficial
28 Aug 2025, 10:04 We apologize for any inconvenience caused.
Cartrack's reply28 Aug 2025, 10:04
Official
We apologize for any inconvenience caused.
's updateReviewer Update
28 Aug 2025, 12:35I have been following up. One agent advised he will talk to the manager when he gets a CHANCE show the level of urgency or rather you will not be assisted. The other said the debit order went of by MISTAKE now this is where I boil.
In conclusion and I have also advised them should it not be resolved tomorrow. I will be reversing my money Saturday and cancelling the debit order and their device will be ready for collection as I am in no contract with you.
Thanks
In conclusion and I have also advised them should it not be resolved tomorrow. I will be reversing my money Saturday and cancelling the debit order and their device will be ready for collection as I am in no contract with you.
Thanks
's update28 Aug 2025, 12:35
Reviewer Update
I have been following up. One agent advised he will talk to the manager when he gets a CHANCE show the level of urgency or rather you will not be assisted. The other said the debit order went of by MISTAKE now this is where I boil.
In conclusion and I have also advised them should it not be resolved tomorrow. I will be reversing my money Saturday and cancelling the debit order and their device will be ready for collection as I am in no contract with you.
Thanks
In conclusion and I have also advised them should it not be resolved tomorrow. I will be reversing my money Saturday and cancelling the debit order and their device will be ready for collection as I am in no contract with you.
Thanks