DEBIT ORDER ABUSE!!!!!!

I am extremely dissatisfied with the ongoing issues regarding unauthorized debit order deductions from my account since I joined in August. You have repeatedly deducted money not due to you — a total of R601.00 over just two months — despite acknowledging that the amounts were incorrect.

I have spoken to Zamani Mtshali and several others (at least five different people), yet no one has been able to issue the credit notes you admit are owed. On WhatsApp, your representatives refuse to provide their names, and there has been zero accountability or resolution.

If this is the standard of service at your accounts department, one has to wonder: how well are you looking after your customers’ cars?

I expect immediate action — the full refund of the unauthorized deductions and written confirmation that my account has been corrected.