Debit Order

Hi

You debited my account on the wrong day and my bank charged me for a failed debit order, you attempted a debit order on the 19th when my contract with you clearly states that debit on the 20th, ok I got charged for failed debit order

Last week Wednesday I was called by a rude agent who said she was from accounts department, she promised to send me the Terms and Conditions which were in disagreement with my statement that said "If a debit order date falls on a Sunday or Monday you will debit on the next business day" till today no one came back to me

On the 27th you again attempted to debit my account and again I was charged another R105 for a failed debit order, you are messing with my banks credit profile as the failed debit orders have a negative effect on my profile.

I need you to refund me the fees that have been charged.

You social media team you keep on making false promises that you will contact me.