GM
Gugu M

1 reviews | Active since Mar 2024

28 Mar 2024, 07:21

******** debit

I lodged a request for the cancellation of my account with CarTrack, was told that I will pay R2650 to cancel which I didn’t have a problem with..this morning I woke up with a notification saying that they debited R850 which I believe is for re-installation of a tracking device to the new vehicle that I bought which I didn’t concern to. I specifically requested that my account be cancelled, I never said I want a reinstall! Who gave you the authority to debit R850 because I don’t remember giving you the authority to do a re installation on my new vehicle! Why was I debited for something that I didn’t ask for?did I anyway said that I want to use your company on my new vehicle? Did I not say that I want to cancel the contract?why then did you ********ly debit my account? Who in your accounts department authorised this debit of R850& for what!!!

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Replies (1)
Cartrack
Cartrack's reply28 Mar 2024, 10:56
Official
 Good day,
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.
Kind regards
The Cartrack Team