Dealt with Nombulelo Lumka the other day, and she was amazing considering I was more irritable and irate upon receiving the call

Dealt with Nombulelo Lumka the other day, and she was amazing considering I was more irritable and irate upon receiving the call. How she handled it, was to say the least, exceptional. She was calming and helped me understand areas which were not previously explained (as eloquently). Thank you lady!