de-re installation is dragging for far too long

<p>at first i tried to load the de-re installation on my online system and i did not get any response. i tried calling in on today (22/03/2017) i was told the request changes i did were not loaded. I dont see why you have a system online but it does not show. i gave all my details but somehow i managed to forgot to ask the appointment date. When i called again 30 mins later i was told that all the changes and requests i had made with the previous service operator was not loaded and i was told by Gabriel to wait until he gets back to me until he finds someone who loaded my items on the system. The number i used to call was for Neo( ********** 279) but it says the service provider is busy and then it sends you back to reception. The past weekend i have been trying to contact car track to re-install the tracking device in my new vehicle but somehow myrequest does not get load and now i am even scared that i might be debited more than once for the services as this is done more than once. Now i know i chose a wrong tracking device company and i will not recommend it to anyone. whats the point of having an online system if it does not do its job of giving you a notification of the changes made on your profile. Rather cancel the system instead of giving people hope of how efficient your company is. If i dont get a response i will have to move to a different tracking company as there are many companies out there and cartrack is ot the only one.</p>