De & Re-Installatiin

I had the situation where we had to have a unit removed from our one vehicle and reinstallation to the new vehicle we purchased, they informed me that i had to pay a fee for that to happen, which i did do. The after a while it happened, the de/re installation then happened. After a while i noticed that the unit sgows active even after the vehicle is switched off, i reached out via whatsapp and they then informed me the unit is faulty. It has to be replaced but also at a cost and because i am not in the warranty period anymore. Then i compared my first installation certificate with the new one and found that my serial numbers did not correspond, that means i have another unit in my new vehicle. I did tell them and it was all sorted, but no one ever came back to me after i received this message "Good day

We are reaching out to inform you that your repair request has been successfully validated by our Maintenance Team.

Our Scheduling Department will be in contact with you shortly to arrange a convenient time for your repair. However, if you do not hear from us soon, please contact us directly on ***.

Thank you for your cooperation. Warm regards, The Cartrack Team"

I would like to hear from YOU CARTRACK!!!