De-installing and re-installing a tracking device

On the 18th February 2023 i bought a new car that does not have a tracker but because i already had a tracking device fitted in my only car that i traded i notified cartrack on the 20th February 2023 to de-install it and re-install in the new car but till today that has not been done. Besides the fact that their agents are rude on of them wrote me an email and i responded with everything that she requested and i also did a follow up but nothing has been done. what kind of bad service is this, i mean clearly if anything happens to my new vehicle they will not be liable for it but im paying my premuims on a monthly basis without fail and this is what i get?? i even wrote an email to the CEO and complained about how rude the agents are and till now he hasnt said one word to me to acknowledge my email. if they cant assist with something as small as installing a tracking unit on my car as im already paying for it then how will they assist me in finding should by car go missing!!!!