DE-INSTALL, RE-INSTALL MESS

I contacted Cartrack on 20 June 2025 to inform them that my vehicle had been written off and that as soon as I could purchase another vehicle I would be transferring the tracker as the cancellation fee was more than the transfer fee. Ticket #***. They sent me the cancellation form but I could not fill it in until I got another vehicle. I then sent the form on the 27 June to inform them that the vehicle was at Auction Nation Kempton Park. Both Cartrack and myself could not get hold of Auction Nation on all the numbers I could find, I asked them if they could just go there and ask them, which they declined. I then got hold of them on the chatbot and they sent me an email address for Sibongile, who I emailed and cc'ed Cartrack in at 08h03 on 30 June 2025. She rep**** to both of us at 08h06 to say they can come remove the tracker that day as the vehicle has been sold. I have since 10 emails asking for an update, with no response. I then called Cartrack this morning and they advised me that I now have to pay the R850 transfer fee and the R600 for the tracker which they did not get to de-install. I have 2 vehicles with Cartrack in my personal capacity and a further 4 vehicles through my company. I dont think it is fair. Why could they not have told me that they will de-install the unit so long, while I wait to get a new vehicle?