vV
vanessaitr V

1 reviews | Active since Mar 2017

21 Feb 2023, 12:11

****************

I will never use your services again, I have requested that my contract be cancelled with your company on a number of occasions, the only time that any bothers to take me seriously is when I have to reverse the debit order. I have sold the vehicle in October that has the tacking unit on, which was an out right purchase of the unit. Your accounts depart call me everyday and it is frustrating as I have explained to them that the services have been cancelled. No notes have been made; I request them to contact your customer service who are a joke. As for your management team in the accounts depart, that is even worst as they never return a call, or they are never available for the past two months. As for your customer service, the manager is always out, and they names are keep as a state secret. I am passed been angry, if you can please pull all my call records and you can understand my frustration. Right now, if this is how your treat clients, I can image if my vehicle was hijacked what will happen.

0
Replies (3)
Cartrack
Cartrack's reply21 Feb 2023, 13:15
Official
  Good day, 
Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards 
The Cartrack Team 
vV
vanessaitr V's update24 Feb 2023, 09:15
Reviewer Update
Good day, you accounts department is still harassing me everyday. I have even sent a complaint to you CE0 complaints email and no response.
vV
vanessaitr V's update16 Mar 2023, 19:32
Reviewer Update
Still waiting on someone from Car Track to come back to me ??????