LB
Luzuko B

1 reviews | Active since Mar 2018

30 Jul 2024, 09:57

Daylight *******, over and over again

Absolute **** show. Car track delayed a change of ownership and repeatedly denied it ever took place while double debiting me for several months. After assuming that this was resolved, they offered to credit a few months back to my account and moved the unit over to the buyer I sold the car to. Then, end of last month, I was debited around R500. At the end of this month, they debited me R300. To make matters worse, the accounts department says my account is up to date naand they're not able to see the latest debit of R149 that happened this morning. A few minutes ago, I receives whatsapp messages about a payment arrangement I know nothing about. What the **** is going on here? No one knows, just a bunch of rude and clueless staff members who transfer back to the switchboard avoid the customer service rating at the end of the call. I ****ING HATE THESE PEOPLE, SIES!

0
Replies (4)
Cartrack
Cartrack's reply30 Jul 2024, 09:59
Official
Good day,

Thank you for making us aware of this issue. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be clarified.

Kind regards
The Cartrack Team 

LB
Luzuko B's update30 Jul 2024, 10:04
Reviewer Update
I was promised this a long time ago and then had the displeasure of being handed over to Lyle, the epitome of incompetence.
LB
Luzuko B's update31 Jul 2024, 15:38
Reviewer Update
Day 2 - no acknowledgement , no phone call. Just ghosted. Terrible, terrible service all round. Why ***** from me then not even have the decency to write back or "explain" what you said you would clarify?
LB
Luzuko B's update01 Aug 2024, 13:13
Reviewer Update
Day 3 - still mute on the clarification you promised to provide. I am infuriated and disgusted.