bN
buyisile N

1 reviews | Active since Apr 2016

13 Aug 2021, 16:43

Day light ******* from this company.

I'm so disappointed and irritated by this company. They came and install the tracker while the other one was still on but the contract was soon coming to an end. I asked the lady why cant they wait till end of August so that I can start a new contract I won't end up paying twice, she said no he will cancel the old one. I asked her if she cancel it, won't they charge me for cancelation she said no because it's coming to an end. 1st of July they came to install the new tracker. And they had already debited for the old one which is ending 21 August. After the installation they debited for the new tracker and sent me the msg for cancelation of the old one. Now they telling me that it's on their terms and conditions that there's an amount that will be deducted after the installation yet the lady that was assisting me did not mentioned anything like that. Now I'm being told that I'm in areas, when I tell them I'm not happy at all with this, they should just cancel it I'm being told that I have to pay 2500 for cancelation. This is totally madness, *******. They call me now and then, when I answer they hang up what is that? I regret joining this pathetic company.

0
Replies (4)
Cartrack
Cartrack's reply13 Aug 2021, 16:57
Official
 Good day, 
We note your concern. Please accept our apology for the inconvenience. We will investigate and are confident that this matter will be resolved. 

Kind regards 
The Cartrack Team 
bN
buyisile N's update13 Aug 2021, 17:41
Reviewer Update
Oh and I forgot to mentioned thiat I disputed the debit order because that's not what we agreed on. That's why they say I'm in areas. I'm really not happy.
bN
buyisile N's update13 Aug 2021, 19:56
Reviewer Update
Thank you so much to Nthatisi, she called me and resolved my issue. I really appreciate her assistance. She was so understanding. Thank you Nthatisi. ?
Cartrack
Cartrack's reply16 Aug 2021, 09:26
Official
Good  day,
 
 Thank you for taking the time to give us feedback on your experience. We sincerely appreciate your compliment and will inform management and staff of your review.  
 
 Kind regards,
 The Cartrack Team