SH
Shubi H

1 reviews | Active since Jan 2014

11 Sept 2019, 12:41

day light *******

car track just sent me an email stating that my account is overdue by R168 that i need to pay, upon calling their accounts department speaking to a lady by name of Mpho, she failed to provide information on how this amount of R168 materialized from, as she was saying is a prorate amount, yet upon doing calculations with her , it was clear and evident that my account is up to date but on their system it shows my account is overdue. i asked to be put through the manage by the name of Donald, where i was passed on from one consultant to another until one informed me Donald was on lunch supposedly and i left my details for Donald to call me back, as this matter need to be resolved. this is pathetic service that car track and its members provide, and such a service i dont tolerate, cartrack must not be under the impression that they are doing me a favour.

0
Replies (1)
Cartrack
Cartrack's reply11 Sept 2019, 13:00
Official
We note your concern. Please accept our apology for the inconvenience. We will be in contact shortly and are confident that this matter will be resolved. 
Kind regards 

The Cartrack Team