Dashboard damaged, terrible follow up service and still waiting for dashboard to be fixed!!!

I have had to take time out of my busy schedule to write this review on the terrible service received.

I had already 3 tracking devices fitted into 3 of my work vehicles but the last one was the worst experience of my life...

August 2024, I bought a new truck and I do my tracking device through my insurance (outsurance) which they organize through to cartrack.

3 months later and we were still struggling to get even an email or to start the process! Cartrack kept coming up with excuses such as they did send an email or they did call but no answer... all lies, eventually my outsurance broker got a hold of them on the call and I was able to finally speak to them about installing a tracking device in my new truck as I was leaving for work in Western Cape.

On the 7th November, cartrack installer came to install but after he left I noticed the poor workmanship done on my new dash board that you can literally see where they have put the tracking device in which side of the dashboard, the vehicle was also giving off a power alert every time.

Same installer came back on the 9th "fixed" the power alert but did not fix my dashboard.

On the 10th I left for work to Western Cape, as I resch my accomodation for the night power alert starts again going off everytime you turn off the ignition. I contacted the installer again and he said he will sort it out when I'm back.

13th November he was meant to come out but did not come, wasting also my afternoon and when I asked him why he wasted my time he just read my message.

Two weeks later, cartrack finally send out now a new installer to fix the power alerts.

The new installer tells me he can't fix the dashboard as the precious installer had pulled hard on the plastic clips which hold the dashboard in place.

I told him, you guys are basically showing the ****** where the tracking device is installed on the dashboard and his answer was " its okay, the tracking device is deep inside"

WOW... I'm sure outsurance is very impressed with an answer like that.

All I want is my dashboard to be fixed and since this last incident no one at cartrack has contacted me to fix my dashboard... it's a brand new truck, you meant to leave it as you found it.

I'm waiting for someone from cartrack to contact me to fix my dashboard, otherwise I take my truck to the dealership, they fix my dashboard and I send the bill to you guys!!!

I have all the proof of whatsapp messages from your installers.