Dash Cam offer and lack of response to request for call recording of conversation with sales consultant

From: Sherebanu Kajee Subject: Account Number KAJE00057 : Ms Sherebanu Kajee Date: 27 February 2025 at 11:06:30 SAST To: ***, ***

Dear Cartrack Accounts

I have been a client since November 2019.

I am stopping my debit order and will EFT R151 for my tracking device UNTIL your client services provides me with a recording of my conversation with your sales person on 22 or 23 January 2025 regarding a dash cam which would record what happens in front and the back/rear (NOT INTERIOR) of the vehicle - I have landed up with something referred to as a dual vision which records what I do and the interior of my vehicle which makes no sense as this does not help in the event someone crashes into me from behind. This is NOT what I ordered! You have already debited me pro-rata an amount of R82.21 on 24 February even though I requested recording on 21 February after the wrong dash cam was installed. Should Cartrack not want to assist and rectify or remove the dash cam and STOP charging me for something I did not order as I was misinformed, I will pursue the issue with the relevant Ombudsman and Hello Peter as I have called daily and have been promised the recording proving what I ordered and no one has assisted so far.

It should be noted that I did not contact Cartrack but your sales department contacted me and the following is a timeline of my communication with Cartrack sales

22 January 2*** - a 12 minute conversation regarding the dash cam offer for R139 per month (call received) 22 January 2*** - a 2 minute call (call received) 22 January 2*** - a 6 minute call (call made to Cartrack) - this was when I called to ask if I could change my order and request a dash cam which records the front and back of my vehicle - dual vision means this to me) 22 January 2*** - a 7 second call (call received) 23 January 2*** - a 16 minute all (call received) 23 January 2*** - an incoming call which seems to have disconnected 23 January 2*** - a 26 second call (call made to Cartrack) 23 January 2*** - a 9 minute call (call received) 24 January 2*** - a 3 minute call ((call received) 13 February 2*** - sms received at 1204 on 13 February to confirm fitment on 14 February between 0900 - 1600 14 February 2*** - sms received confirming fitment at 1440 on 14 February 14 February 2*** - an 11 minute call (call made) - to determine where the technician was and what time to expect him/her - advised by scheduling that dash cam was out of stock which seems to have been a lie 14 February 2*** - a 5 minute call (call made) to request to speak to a supervisor to determine what on earth was going on with regards to this fitment 17 February 2*** - received a call from Cartrack which I was unable to answer as I was on another call 17 February 2*** - a 20 minute call made to Cartrack *** - person responding refused to permit me to speak with the Durban branch manager without my having to give all the information again 17 February 2*** - an 8 minute call received from Cartrack after I posted and emailed Cartrack my post on hello Peter 17 February 2*** - an 8 minute call received from Cartrack to reschedule the fitment for 19 February 17 February 2*** - a 4 minute call received from Cartrack KZN 20 February 2*** - sms received to confirm fitment at 1000 on 21 February 2025 21 February 2*** - an 8 minute call from Cartrack to find out if the fitment technician had arrived 21 February 2*** - a 2 minute call to Cartrack to determine what was happening 21 February 2*** - Siphamandla Mavunda the fitment technician finally arrives. 21 February 2*** - 10 minute call to Cartrack to advise that Siphamandla had advised that the dash cam only recorded the front and interior of my vehicle and requested a copy of the recording of 22 January where I called Cartrack to find out if I could change my order from a single view dash cam to one which would record both the front and the back of the vehicle after explaining that my nephew had been involved in an accident in December where the vehicle at the back crashed into him when traffic was stationary at Van Reenen 21 February 2*** - 15 minute incoming call where I again explained what I had requested from the sales person and requested a recording of my conversation of 22/23 January 25 February 2*** - 10 minute call from my landline checking on progress of my request for the recording after being debited by yourselves for something I did not order 26 February 2*** - 48 second call to Cartrack cut by the recipient at client services 26 February 2*** - 14 minute call to Cartrack again checking on my request for a recording of my order for a dash cam which recorded front & back of vehicle (nowhere did I state interior of vehicle)