Damages to my G20 have remained unresolved since October 2025. Although an acknowledgement was received in November 2025, no action has been taken to date by Celeste Vanderbergh to resolve the matter.

Installation of the tracking system in my new vehicle.

The issues began shortly after the initial installation, when I started receiving power alert calls and SMS notifications. A second technician subsequently visited my premises, accompanied by Mr. Tshivhase and Mr. Eugene, to inspect and verify the installation. Unfortunately, this intervention resulted in additional concerns, including missing clips and damage to various areas of my vehicle.

Photographs documenting the damage was sent and despite the damage being acknowledged by your team last year, no corrective action has been taken to date. My BMW G20 remains unrepaired, and the matter has been left unresolved for an unreasonable period. Numerous attempts to follow up on the matter have been unsuccessful. Emails sent to Celeste Vanderbergh have gone unanswered for months, and I have received no meaningful update or resolution. Technical quality officer Karabo M always refers me to Celeste who has been useless. I regret taking this service with Cartrack.